Dec 01

Every culture has a unique set of stereotypes that have been formed and reinforced throughout the years and the UK is no exception. Even in some of the most popular guides Britain and its population are presented in such a way that confirms what many consider as typical British peculiarities. Anyone living and working in the UK however should be aware that many of these cultural stereotypes are not always true in every situation.

Westminster Graeme Purdy i Living and Working in the UK: Harnessing the Best of British Culture

© istockphoto.com/Graeme Purdy

The UK does not always have a very good reputation abroad. Brits are often seen as a mass of overweight people with a terrible sense of humour and the inability to cook good food. Some believe that Brits will never skip their sacred afternoon tea ritual which is usually followed by a simple dinner such as fish and chips or a greasy meat pie. Many think that these meals are usually eaten in local pubs, accompanied by a pint of beer, and followed by scenes of public drunkenness.  While many Brits enjoy having a cup of tea or evening meal out in the pub, the idea that they do these things every single day is indeed a cultural stereotype that has been built up over generations.

Some stereotypes and perceptions of Brits are more neutral and positive. For example Brits are well known for their British values of fair play and keeping calm in the face of adversity. These attitudes of honesty, equality and calmness are ever present in many British behaviours, but not more so than in the “art of queuing”. Brits are well known for their ability and need to queue, whatever the situation. In fact the need to respect and master this art of queueing is considered so important in British society that understanding how to queue properly has been included in the new citizenship tests immigrants have to take.

One book that looks closely at British behaviours is Watching the English: the Hidden Rules of English Behaviours by Kate Fox. In this anthropological study of the English population, Fox traces behavioural rules that seem to govern every aspect of English life. There are chapters about how Brits behave at work, in the pub, on the bus and at home. She also looks at how Brits talk, what they talk about, how they dress and many other social topics.

Through her research Fox identified what she calls a social “dis-ease” that governs every aspect of British behaviour. She argues that there is a constant awkwardness, embarassment and clumsiness that characterises any kind of British social interaction. Although Fox’s book might be perceived as an exaggeration and reinforcement of many British stereotypes, it can be an extremely useful resource for people who have never had much contact with Brits.

Whether or not you have had some contact with British culture, be aware of the many cultural idiosyncrasies and underlying values that will impact how your British counterparts think and behave. For example, when living and working in the UK, it can be very beneficial to understand British irony and humour which plays a big, although very implicit, role in communication that can often go unnoticed.

Knowing how to approach your British counterparts and build relationships with them will help you to ensure that you avoid any cultural faux-pas or wasted time. Reading books like that written by Kate Fox is one way of improving your understanding of British culture. This combined with a cross cultural training course such as Living and Working in the UK will help you to ensure that you effectively break down and interpret the many stereotypes that exist about British culture so that you react appropriately in any British context.

© Communicaid Group Ltd. 2011

Nov 03

Every year on 5 November people in Great Britain celebrate Bonfire Night, also known as Guy Fawkes Night. Anyone living and working in Great Britain should be aware of this tradition as it can be a great opportunity to experience local culture and socialise with friends and family. Understanding British customs and traditions can also help you to more effectively integrate into British society and establish better working relationships with your British counterparts.

Fireworks  ludwig wagner i Bonfire Night: An Essential British Experience for Anyone Living and Working in Great Britain

© istockphoto.com/Ludwig Wagner

So what is Bonfire Night and how is it celebrated? Bonfire Night commemorates the events of 5 November 1605 which are sometimes also referred to as the Gunpowder Plot. The protagonist of these events was a man called Guy Fawkes who was part of a group of English Catholics who were unhappy with the protestant King. Guy Fawkes, Robert Catesby and a group of other Catholics started plotting the King’s assassination.

On the night of 5 November the conspirators attempted to kill the King by placing some explosives under the House of Lords. Their aim was to kill the King as well as many other members of the monarchy and government. One of the most active participants in this murder attempt was Guy Fawkes who was responsible for guarding the explosives in a cellar under the House of Lords. The plan was foiled and Guy Fawkes was caught in the cellar. After being tortured for several days, he confessed and was then executed.

On that same night in 1605 people set bonfires alight to celebrate the King’s survival. This tradition has been respected ever since and people all over Great Britain and in some Commonwealth nations like New Zealand and Australia celebrate this day with bonfires and fireworks. In addition to bonfires and fireworks, some will make “guys” – effigies of Guy Fawkes made out of old clothes and newspapers that will then be burnt in the bonfires.

Another tradition observed on this day is the State Opening of Parliament. Ever since these events of 1605, the King or Queen will traditionally only enter Parliament once a year on 5 November. Before the event, the cellars of the Palace of Westminster are inspected by the Yeomen of the Guard to assure the monarch’s safety and commemorate and celebrate the historical event.

Being aware of traditions and customs like this can help anyone living and working in Great Britain to understand the culture. Attending a cross cultural training programme like Living and Working in Great Britain will provide you with all the information you need about British customs and traditions like Bonfire Night as well as other useful information on British social and business culture.

So if you are living and working in Great Britain be sure to take part in one of the events going on in London or other cities in Great Britain this weekend.

© Communicaid Group Ltd. 2011

Apr 28

Unless you have been living in a cave for the last few months, you will be very aware that the biggest event this weekend is the Royal Wedding of William and Kate.  While the international media are putting this news as a priority, how is the event actually impacting living and working in the UK?

If you are living and working in the UK you will have already noticed that the royal wedding has been in the daily news for several months now.  The biggest magazines, newspapers and news channels are devoting lots of their programmes and articles on the events surrounding the wedding.  The royal wedding is such an important event that it is has been declared a national holiday in the United Kingdom.  But why is everyone making such a fuss over this event?  How will people in the UK celebrate this special day in royal history?

iStock 000006666248Medium 425x283 Living and Working in the UK: Celebrating the Royal Wedding

© istockphoto.com/Matt Trommer

National Pride

England is one of the very few countries that still has royal involvement in the government and many Brits are quite proud of the traditions and presence of the monarchy in British society.  Broadcast around the world, the royal wedding will be an excellent occasion for the British to show off their traditional heritage, customs and culture to the rest of the world.

Many Brits are showing enthusiasm for this wedding because William and Kate will be tomorrow’s King and Queen.  They represent a fresh and modern perspective for the British monarchy which many people welcome.  The fact that Kate doesn’t come from a royal family is another aspect of the wedding that attracts optimism as it is a reminder of the beloved Princess Diana.

Preparations

London is hosting the wedding so the last few weeks have been dedicated to preparations for the event.  Hundreds of flags have been hung in the street, the roads have been cleaned, the rehearsals have been getting tighter and the royal route has been getting safer with intense security checks.  London’s shops have been customised with British flags and images of the bride and groom.  Public institutions such as Transport for London have been promoting the event, inviting people to come to London and celebrate the marriage.  The preparations alone are a sign of how far the British will go to ensure that this event runs flawlessly, reflecting their efficiency, organisation and well-kept cultural heritage.

Celebrations

While thousands of Brits plan to attend the event in the streets of London around Buckingham Palace and Westminster Abbey in particular, millions of others will be watching the events on TV and enjoying the celebration with tea parties, street BBQs and picnics. Stores may be closed in the morning during the wedding events and then open later in the afternoon.

A Commercial Opportunity

The royal wedding also represents a great commercial opportunity for British tourism as well as for Londoners who have rented their flats, rooms or even sofas to tourists from around the world.  Gift shops are also taking advantage of the royal wedding and the many tourists it is attracting by selling special merchandise representing the royal couple.  From postcards, mugs and banners to more bizarre items like a jelly bean with an image of Kate in the texture, you can find just about anything with the royal wedding theme.  Other shops are celebrating the wedding by offering discounts and promotions on their products and services.

Mind the Gap

As millions of people celebrate the royal wedding, many Brits are actually running away from it.  Surveys suggest an impressive 60% of the English population will not be watching the celebrations and will instead use the extra day off as an opportunity to get away from the crowds and press.  Some have suggested that this disinterest is a result of a generation gap.  Many younger people are no longer interested in old English traditions and consider the royal wedding to be pompous, boring and not on the same wavelength as modern British society.

One of the biggest points of contention around the royal wedding is the financial cost this places on British society in these difficult economic times.  The Royal Family is an icon of luxury and wealth and the celebration involves an important financial investment that British citizens may not take well.  Many feel that the scale of this event is too significant during a time when many are struggling financially.

Whether you are for or against the royal wedding festivities, be aware of the general disruption this will cause to your life when living and working in the UK.  No matter what your take, the royal wedding will certainly be a topic of conversation when everyone returns to work after this long weekend, and discussions about the festivities may even replace classic British small talk around the weather so be prepared.

In the meantime, whether you are planning a celebration in honour of this momentous British occasion or an escape to avoid the crowds and festivities, enjoy this extra bank holiday.

© Communicaid Group Ltd. 2011

Dec 16

According to a recent article published on the HR review website, British workers are the European champion when it comes to taking sick leave. Not only do they take more sick days than their European counterparts, but one out of five of these sick days are not taken for a genuine illness. A high number of British and expat employees living and working in the UK confessed that they feigned illness in order to stay at home or to take care of a relative or friend.

Westminster Graeme Purdy i1 Living and Working in the UK   Research Shows Brits Take Most Sick Days in Europe

© istockphoto.com/ Graeme Purdy

This trend costs the British economy approximately £2.5 billion a year and is a main concern for HR professionals. Some describe it as the main obstacle hindering the economic recovery of the UK. When asked about this phenomenon, half of the Brits surveyed admitted they would not take so many sick days if their working hours were more flexible and if “social days” and more bank holidays were offered on a regular basis like in other Europeans countries such as France or Spain.

So, is living and working in the UK that bad? What happened to the legendary and world-renowned British ability to withstand any type of challenges and difficulties? Do international assignees sent to the UK need to worry about working in British companies?

Indeed, living and working in the UK does come with many challenges. The importance of results and performance in a highly competitive market, the flat hierarchical organisation and the strong sense of responsibility put on each individual are just a few challenges that can induce a high level of stress and make things difficult for international assignees living and working in the UK. But are these challenges really what make British workers take so many sick days?

Some suggest that another key factor leading to this high number of sick days is the “pub culture” which remains really strong in the UK. Going out with friends or colleagues after business hours is still commonplace and is a great way to build relationships with British counterparts when living and working in the UK. This pub culture can lead to hangovers however and people calling in sick to work. This particular aspect of British culture is important for someone who wishes to socialise with his/her colleagues but knowing the possible consequences of this practice is crucial for anyone living and working in the UK.

Managers living and working in the UK or preparing for their international assignment in the UK should also be aware of this trend. Knowing these figures can help them to adapt their management style and motivate their team. Setting up strategies to make the most of motivation drivers in the UK can help international managers to reduce the amount of sick leave taken and consequently improve the efficiency of their teams.

Expatriates living and working in the UK also need to be careful about stereotypes or assumptions they make about British culture. The fact that British workers take more sick leave than other Europeans does not mean that they are lazy or unproductive.

Coping with some of these cultural challenges of living and working in the UK can take time and requires the right cross cultural training and intercultural knowledge. Cross cultural training for relocation courses like Living and Working in the UK can help you to adapt to British business culture and social life. These cross cultural training courses will provide a comprehensive set of cultural tools and strategies that will help any international assignee living and working in the UK manage their team and cope with employee sick leave and any other cultural difference they face.

© Communicaid Group Ltd. 2010

Jul 27
Business People 9 Jacob Wackerhausen i2 How Politeness Impacts International Business

© istockphoto.com/ Jacob Wackerhausen

Each culture has a set of unique idiosyncrasies. In other words, behavioural traits which have grown out of historical experience. These traits are so engrained in the psyche of the culture that it can be difficult to explain their origins or why they are still followed years, decades or even centuries later.

Outsiders or international assignees entering a new culture may be perplexed by what they perceive as strange or unnatural behaviour. Without proper pre-departure cross cultural training and support which gives international assignees an understanding of the culture, these cultural idiosyncrasies will remain distant, unexplained oddities that can prevent the assignee from having a successful expatriation in the new country.

 

A good example of where cultural idiosyncrasies often baffle foreigners is the UK. People who are not from Britain often say that the country is obsessed with courtesy and good manners. The British way of communicating is peppered with politeness markers and their behaviour can sometimes be perceived as too conciliatory.

In fact, in the UK the most minor omission of a politeness marker such as ‘please’ or ‘thank you’ or the wrong word order in a sentence can cause offence. Failing to observe the queuing culture or asking a question too directly can leave people with the impression that you are rude or disrespectful. International assignees living and working in the UK must therefore have an understanding of the culture and these unique politeness traits if they want to communicate effectively with their British counterparts.

The intricacies of politeness in the UK are complex and mostly subconscious behaviours that are considered the norm. Politeness markers are often used with complete sincerity or pre-thought. Let’s look at an example where a man and woman approach each other in a busy corridor both carrying papers. As they pass in the corridor, the man bumps into the woman and knocks her, causing her to drop some of her documents. The man says ‘sorry’, which would be considered quite normal for many as he is the one who knocked into her. However the woman also apologises. This happens frequently in the UK, and often confuses those who are unaware of the culture of politeness.

Another example often cited by non-natives revolves around taking the bus. Most British have the habit of thanking the bus driver as they get off the bus. There is no real reason for doing this as the bus driver has to stop at the bus stop and let them off anyway, and most of the time the driver is behind a window which makes it difficult to hear them. Nevertheless, most British adhere to this cultural norm on a daily basis. In many cultures, people believe that because the bus driver’s job is to drive the bus and to let you off, they have not done anything special for you and therefore do not deserve a thank you.

These differences in expected courtesy also affect the way people convey certain messages in business. Being unaware of such discrepancies between what it is said and what it is meant can cause some problems, especially in the workplace. One common example of this is how British people often request tasks to be completed.

For instance, your manager might ask you ‘Would you mind finishing this piece of work by the end of today please?’. This can be perceived as a request to complete the job without much urgency while in fact your manager could really be trying to say: ‘Get on with it and finish it by the end of the day!’. This misunderstanding can often cause the employee to take a longer time than required. If this pattern persists it may well cause frustrations between manager and employees.

These are just a few simple examples of how politeness in the UK can be a confusing thing for many foreigners and how it can impact international business. By attending a cross cultural awareness training course such as Communicaid’s Living and Working in the UK or Doing Business in the UK, business travellers and international assignees can gain the cultural understanding they need to successfully communicate, build relationships and adapt to life in the UK.

© Communicaid Group Ltd. 2010

Jun 17

The latest Mercer Quality of Living City Ranking was published recently and it contains a major surprise: the only United Kingdom city in the top 50 is London, far behind other European countries like Germany which had seven cities in the top 50 and Austria which has the number one rated city Vienna. Even France did better with two cities (Paris and Lyon) being ranked 34th and 38th respectively. With such a disappointing result, some may wonder if it is indeed the end of the “Home Sweet Home” concept cherished by many British.

IMG 1469002 1024x636 Living in the UK   Is this the end of the Home Sweet Home?

© Cora Malinak

Living in the United Kingdom is often challenging for newcomers who may find some of the cultural aspects of British culture confusing or difficult to understand. One of the best examples of this is the concept of the British ’stiff upper lip’ which is a term often used to describe the lack of emotions displayed by many British and their preference to maintain a level of formality and detachment in certain situations. This straight face and reserve can often be negatively perceived as cold and uninterested. In fact, it’s one thing that helped the British population get through many historical ordeals like the blitz during the Second World War.

Other cultural factors can get in your way when you are trying to settle in the UK such as the sense of humour. The use of self deprecating irony is common and something you will definitely need to get used to when living in the UK and making new contacts. The same applies for the fairly indirect British communication style which requires a higher level of attention to not only what is being said but also to the tone of voice and facial expression in order to effectively decipher their message.

The British Isles are also renowned for the diversity and vast array of people, landscapes and regional differences. Scotland’s landscapes are dramatically different from those in Southern England while there is a significant difference in the English accents of Birmingham and Belfast. This wonderful patchwork makes the British Isles an amazing place to live, full of diversity and new discoveries.

While having only one city in the Mercer Quality of Living City Ranking can seem disappointing to some, the United Kingdom can still be proud of having four cities ranked between the 53rd and 63rd positions, showing that living in the UK can be a great experience thanks to the many wonderful cultural and historical assets added to the overall quality of life in the country.

Regardless of the potential cultural challenges awaiting you, living in the United Kingdom can be a truly enjoyable experience. To fully appreciate British culture and to ensure you have a positive experience, however, it is vitally important that you understand the challenges awaiting you in the UK. Communicaid’s Cultural Awareness Training United Kingdom courses like Living and Working in the UK can help you to identify and overcome the main cultural differences in the UK and develop appropriate strategies that will ensure you get the most out of your expatriation in the UK.

© Communicaid Group Ltd. 2010

Apr 30
St Pauls Deejpilot i Benefits of Doing Business in the United Kingdom

© istockphoto.com/Deejpilot

 

The United Kingdom (UK) is the largest country in the British Isles. The UK has a long and rich history which is combined with a modern, liberal and forward thinking mentality. Waves of immigration have made the UK culturally diverse and wealthy and it is now one the world’s leading financial and services centres, with an economy which continues to go from strength to strength. Doing business in the United Kingdom offers access to the following key benefits.

Access to a Modern, Liberalised Economy
The UK’s economy is among the most vibrant and exciting in the world. With free and liberalised policies and protocols protecting its growth, the United Kingdom remains an attractive place for doing business.

A Leader in the Financial Sector
The UK’s largest exports today are financial services as a result of the credibility the UK has gained in this sector. The financial services sector leads the world in its innovation and forward thinking. The City, located in the heart of London, is home to some of the world’s most important banking and insurance institutions, and is considered by some to be the epicentre of the global financial industry.

A Large, Culturally Mixed Population
The UK has a large and expanding population. This means there is a constantly growing marketplace with a demand for goods and services. The population of the UK is made up of a wide variety of communities from across the globe, each with their own traditions, customs and requirements, creating a need for diverse markets. Anyone doing business in the UK will be able to benefit from this multiculturalism, either through hiring diverse employees and harnessing their unique perspectives and experience or through offering products to communities with ever changing and increasing needs. Effectively working with this culturally mixed population requires a comprehensive understanding of British culture which Intercultural Training UK programmes can provide you with.

An Entry Point for the Rest of Europe and for the Commonwealth
The United Kingdom is a major gateway to the rest of Europe. As a key trading partner within the European Union (EU), and with links to the member-states of the Commonwealth, England, Scotland, Northern Ireland and Wales are perfect locations from which to launch business operations on a global scale.

Any organisation doing business in the United Kingdom would be wise to gain an understanding of the country’s rich cultural identity and the customs and habits of its people which impact on the UK’s business culture. A Cultural Awareness Training UK course such as Communicaid’s Doing Business in the United Kingdom or Living and Working in the UK programme will provide your business with the necessary skills and knowledge to be successful when working with counterparts in England, Scotland, Northern Ireland or Wales.

© Communicaid Group Ltd. 2010

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